December Newsletter - 2009

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ManageEngine Newsletter - December 2009
Combat facilities management hurdles with FacilitiesDesk

Wish you a Merry Christmas and a Happy New Year! FacilitiesDesk is software for complete facilities management. It dictates the total facilities management of your organization. A technology that simplifies complex operations, aids cost reduction in running your facilities and improves efficiency of work place management. The web-based integrated system controls all functions of facilities management in real time seamlessly, efficiently and effectively.

The solution offers the technology and technique to help you optimize asset maintenance, improve equipment and staff productivity, and facilitate faster and more insightful business decision making about work place management. When using FacilitiesDesk software you get a detailed picture of every critical asset, space, property and how it helps organization perform its business hassle free from Facilities Breakdown. You can turn this data into actionable information that improves your service levels and reduces your operational cost visibly. Try FacilitiesDesk now.

Network Monitoring - The Must Haves
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Password Manger Pro - Best Practices Guide
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Applications Manager Whitepaper
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IN THIS EDITION

ManageEngine Introduces Help Desk & IT Asset Management Software for MSPs

We have announced the general availability of ManageEngine ServiceDesk plus- MSP Edition, which is a web-based help desk & IT asset management software, allowing  Managed Service Providers (MSPs) to offer  scalable and affordable help desk services to their customers. With ServiceDesk Plus MSP you can reduce the complexity in handling multiple accounts and squeeze out the best results you need with a single console.

www.manageengine.com/products/service-desk-msp

Microsoft Forefront Client Security can now be updated using Desktop Central

With the inclusion of anti-virus definition updates of Microsoft Forefront Client Security, administrators can secure their network from virus and spyware. Desktop Central can now automate patch deployment for a wide range of applications including Microsoft OS and Applications, Forefront Client Security, Adobe and Mozilla Firefox all from a central point.

www.manageengine.com/products/desktop-central

Carry your ServiceDesk Plus in your pocket

Have you ever felt the need of managing your trouble tickets on the go? Do you want to carry your help desk with you? Yes, with the latest ServiceDesk Plus 7.6, you can carry your Service Desk in your pocket. ServiceDesk Plus introduces the browser based mobile client compatible with all major mobile platforms in the market, which will allow you to manage your tickets on the move. Also the latest release includes, ServiceDesk Plus packs Email Parser, Complete Macintosh Support & Data Archiving capabilities.

www.manageengine.com/products/service-desk

SupportCenter Plus Integrates Twitter; Introduces Intelligent Response System for quicker resolution times

SupportCenter Plus now allows Support Technicians to identify instances of customers tweeting about your company or products on Twitter, and to manage those tweets as Support Tickets. Read More about Twitter Integration.

It also includes a new feature designed to decrease the workload on Support Representatives through "Intelligent Response System". This feature automatically suggests helpful articles from the Knowledgebase as customers begin typing their queries.

www.manageengine.com/products/support-center

OpUtils IP Address Manager now supports Multiple Domains

When managing IP Addresses from multiple Active Directory Domains, administrators often find it difficult to distinguish computers in different domains. Now IP Address Manager can scan multiple AD domains to retrieve the computers belonging to that domain and display them beside each IP Address for easy identification.

www.manageengine.com/products/oputils

MibBrowser - Free Tool from ManageEngine

ManageEngine MibBrowser is a complete SNMP MibBrowser that provides MIB Browsing & SNMP Operations remotely. MibBrowser allows the user to view & operate on data available through the SNMP agent available on the managed devices e.g. Router, Switch. It allows "GET", "GETNEXT", "GETBULK" and "SET" SNMP requests to a particular variable in the MIB and has the capability to view multiple real-time graphs of data on the managed device that change over time.

www.manageengine.com/products/mibbrowser-free-tool

Integrated Dashboards and Business Service Views across the Network, Servers and Applications

ManageEngine IT360 offers a simple and cost effective way to manage critical business services by providing business dashboards for troubleshooting, capacity planning, SLA Management and monitoring key business metrics. ManageEngine IT360 also extends support for ITIL service delivery processes and best practices.

www.manageengine.com/it360

Audit Reports on Archived / Backed-up Event log data with ADAudit Plus

With this release (Build 4042), ADAudit Plus allows you to view audit reports on archived / backed-up event log data. The old data that were archived, can now be selectively restored for your custom reporting need. Read our release announcement for more info on this release.

www.manageengine.com/products/active-directory-audit


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2009 ZOHO Corp. All rights reserved. ManageEngine is a trade mark of ZOHO Corp.
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November Newsletter - 2009

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ManageEngine Newsletter - November 2009
IMS: The Affordable, Unified Platform for MSPs

Deliver IT Infrastructure management services to your customers world-wide without the pain of juggling multiple tools or spending beyond your budget. ManageEngine Infrastructure Management Solution (IMS), the new offering from ManageEngine, is an integrated solution aimed at addressing the remote infrastructure management needs of Managed Service Providers.

Robust, distributed and scalable application architecture, reduced operations costs, high service levels, high availability, ITIL compliant helpdesk, besides the flexibility to integrate and customize the solution on a need-basis, makes ManageEngine IMS an attractive alternative to the expensive and complex solutions already available.

Spot a traffic bottleneck, identify an application fault, be warned of violating a customer SLA, get a technician to know of a fault before it turns into a potential threat, and field almost any fault in the network, all these from the comfort of your office. Test-drive ManageEngine IMS now and feel the power!

Whitepaper on Infrastructure Management
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Microsoft: Zoho, a fake office.
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SNMP tutorial
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IN THIS EDITION

ADAudit Plus now supports Windows server 2008 & 2008 R2

ADAudit Plus 4.0 Service Pack 4 is out. Support for Windows Server 2008 and 2008 R2 Active Directory are the highlights of this release.  It also provides audit reports on Domain Controller logon/logoff activities. Check out  the features/enhancements of this latest release and downloadyour free copy today.

adauditplus.com

DeviceExpert supports F5, Alcatel, Hitachi

The latest release, DeviceExpert 5410 supports configuration management of new device vendors such as F5, Alcatel and Hitachi. The release includes enhancements in switch-port mapper tool, configuration changes report, option to specify custom criteria to ignore certain specific lines while generating configuration difference and much more.

deviceexpert.com

Log a Call using SupportCenter Plus

SupportCenter Plus (Build No: 7508) comes with an interface to quickly log a call for the caller. A Support Rep can log a call for a user based on the caller information already available in the database or can initiate one using the 'First Call Report' form. This release also allows you to define Response time based SLAs.

supportcenterplus.com

Desktop Central supports non-Microsoft Patch Management

Desktop Central, in its recent update, included support for deploying patches to non-Microsoft applications such as Adobe and Firefox. This means, administrators will now be able to patch the applications from different vendors from a central point using Desktop Central's Patch Management feature.

desktopcentral.com

ADSelfService Plus and Windows 7

ADSelfService Plus announced its latest build release (Build No: 4420) this week. It now extends:

  • Support for Windows 7, the latest buzz in the IT world.
  • Support for fine grained password policies of Windows Server 2008 Active Directory.

adselfserviceplus.com

Password Management Best Practices in Password Manager Pro

While setting up Password Manager Pro in enterprise environment, adherence to certain best practices could help bolster data security. To offer guidance to IT administrators when they set up the software for use in their production environment, a best practices guide has been released. Best practices during all stages - product installation, configuration, setup and deployment have been explained with special focus on data security. In addition, the best password management practices in general have also been explained wherever required.

passwordmanagerpro.com

Enjoy 40% discount on all user packages of Site24x7

Site24x7, the website monitoring service which monitors websites from 17 different geographical locations worldwide, has special plans for users this festive season. Users purchasing Site24x7 now can get up to 40% discount on their first bill. This offer is applicable on all the user packages offered by Site24x7.

site24x7.com

Consolidate in-house scripts & build dashboards across business apps with Applications Manager

With Applications Manager you can consolidate your in-house scripts that run on your servers, monitor custom applications and even integrate business metrics easily. Once you start monitoring, Applications Manager provides reports, Business Service Views and generates alarms. Know more about Script Monitors and Custom Monitors.

appmanager.com


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2009 ZOHO Corp. All rights reserved. ManageEngine is a trade mark of ZOHO Corp.
All other company and product names may be trademark of the respective companies with which they are associated.

October Newsletter - 2009

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ManageEngine Newsletter - October 2009
Say NO to multi-vendor tools for managingIT

You no longer need to saddle your team with half-a-dozen solutions or flex your neck to see those  reports! Be a smart IT Manager and empower your team with IT360, an integrated solution to manage your networks, servers, and applications.

With the IT Operations needing the utmost attention today, a holistic and integrated approach to effectively manage all the IT resources is the need of the hour. ManageEngine IT360 meets exactly this need and also fits your pocket perfectly. It allows your IT team to monitor your network devices (routers, switches etc), servers and critical business applications (Oracle AS, Oracle EBS, Java transactions etc) from a single console. The intuitive dashboards and the integrated ITIL service desk, helps reduce the complexity of work flows in production and enables an IT administrator to run IT Operations effectively.

ManageEngine IT360 provides in-depth visibility and complete control over your IT. What are you waiting for? Check out the 360o view of your IT with the FREE 60 day trial. Now!

IT360 Product Overview
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whitepaper on password manager pro
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Testimonial on ADManager
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IN THIS EDITION

Netflow Analyzer Enterprise Edition 7.0 Released

The distributed network traffic monitoring solution has added a plethora of new features this release, which include Validating QoS policies with Cisco CBQoS, setting alerts for only business hours, user based dashboards for operators /guests and more.

netflowanalyzer.com

DesktopCentral releases Distributed Edition

With the new Distributed Edition, administrators can now manage desktops that are distributed across WAN, yet restrict the bandwidth consumption. The Distribution Servers located at each remote location, synchronizes the patch/software/configuration data with the central server. The computers in the remote locations will now pick up the changes from the Distributed Servers resulting in reduced bandwidth usage, improved efficiency, and control-level that network managers / administrators exercise on the remote machines.

desktopcentral.com

DeviceExpert bags the SC Magazine award yet again

DeviceExpert has bagged top honors in the group test review of seven competing software solutions by SC Magazine for the second consecutive year. SC Magazine is the world's longest running monthly publication focusing on information security. The review verdict asserts: "DeviceExpert is a great tool for auditing and managing network equipment. It has nice task automation tools; really can save IT staff a substantial amount of time".

Here is the complete review report.

deviceexpert.com

Role Based Administration introduced in OpUtils

Exercise more control on user management by creating users with Administrator or Technician Role. Users with Administrator role have complete control to all the tools while the users with Technician role will only have read-only access to the following tools: IP Address Manager, Switch Port Mapper, Network Monitor, Config File Manager and Rouge Detection.

oputils.com

ADSelfService Plus 4.4 Build Released

ADSelfService Plus 4.4 offers 64-bit support for GINA in addition to several sought-after features including:

  • Block Users - to prevent security answers from being guessed on repetitive failure attempts
  • Restrict Inactive Users - to free license space consumed by stale users for the benefit of other active users
  • Email Notifications - to apprise users of password reset. More..

adselfserviceplus.com

OpManager EE rechristened OpManager DE

OpManager Enterprise Edition is now renamed as OpManager Distributed Edition to highlight its distributed Central-Probe Architecture. OpManager DE has rolled-out Service Pack 7500. Check out the new features and bugs fixed.

opmanager.com

Site24x7 supports integration with Internal Portals

Use Site24x7 to securely integrate website uptime & performance data into third-party applications/intranet portals. This integration allows you to keep track of your website performance from outside your data centers, making your Help Desk technicians more productive as they can now view website availability from the same console. This also means existing ManageEngine Applications Manager customers can integrate Site24x7 with their internal deployments.

site24x7.com

Create Dashboards and View QoS from outside your datacenter - Demo

Applications Manager has added the flexibility to visualize performance metrics data according to the user's need. For eg., if the  IT Manager wants to view the status of all the web applications, by using custom dashboards feature he/she can create new custom views instead of getting the required data from multiple views. More such examples of how to use custom dashboard feature can be seen in this demo.

appmanager.com


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2009 ZOHO Corp. All rights reserved. ManageEngine is a trade mark of ZOHO Corp.
All other company and product names may be trademark of the respective companies with which they are associated.

September Newsletter - 2009

ManageEngine Newsletter July 2009
Find Application Performance problems before the phone rings

Technology has become an integral part of the business especially to maintain a lead over the competition. Take an example of a CRM Application.  It is very vital to enterprises as it helps organize all their revenue generating activities such as order processing, quote generation etc. It is important that the application should be accessible to the sales force round the clock as any performance degradation will directly impact the business.

The performance of a mission critical application like the CRM Application is dependent on several technology parameters like server performance, database performance, middle ware etc. The IT administrator should have the right tools to identify the root cause of issues when reported and should be able to rectify a problem before end users are impacted.

Try ManageEngine Applications Manager, which proactively monitors all your mission critical applications including elements such as servers, application servers, databases, ERP, network services, web services and even end user experience for optimum performance.

The new ManageEngine Applications Manager Release 9, comes power packed with custom dashboards, Oracle E-Business Suite Support and more.

White Paper on Network Configuration Management
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Windows IT Pro Community Choice Awards - Vote for ManageEngine
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See what WWF has to say about FacilitiesDesk
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OpManager's NetFlow Plug-in now supports MSSQL!

With the release of NetFlow Plug-in 7700, users can now comfortable monitor higher number of interfaces by having an MSSQL back-end. Click here to know more. The latest OpManger release also brought a change to the editions available, check out  the new editions and pricing.

www.opmanager.com

SupportCenter Plus 7.5 Released!

Enrich the Customer Support experience with the new version.  With the telephony integration, remote assistance capability, multi-tenancy functionality & the cool new interface, engage your customers more than ever before. More..

www.supportcenterplus.com

MSPs can add more value to their clients by monitoring VMware ESX Servers

Manged Service Providers can add more value to their clients by monitoring VMware ESX servers. ManageEngine MSP Center Plus has released its service pack 7200, which includes the feature to monitor VMware ESX servers. Know more about the other features & bug fixes.

www.mspcenterplus.com

Site24x7 Website Monitoring Service launches Rebranded Reseller Program

Site24x7 has announced a rebranded reseller program that enables users to deliver website monitoring services to their customers under their own brand.  Businesses or solution providers can offer these programs to their clients, either as complementary to their existing services or as a new service.

www.site24x7.com

Password Manager Pro wins top-honors - Second time in a row!

For the second consecutive year, Password Manager Pro has earned a perfect 5 out of 5 star rating in SC Magazine's Group Test of various password management solutions. The review has concluded that Password Manager Pro offers solid value for money.

www.passwordmanagerpro.com

ADSelfService Plus GINA/CP: taking password self-service to new heights

It is not Geena Davis we are talking about! This is about ADSelfService Plus GINA/CP, a useful feature that allows users to reset their passwords right at Windows logon prompt. This feature expunges the last bit of dependency in password self-service: the need to borrow a computer to reset password! Check it out ..

www.adselfserviceplus.com

ADManager Plus: One stop solution for all your "AD Merger woes"

ManageEngine ADManager Plus yet again proves its efficacy by providing a simple merger solution to SXC Health Solution – a pioneer in the Pharmacy Benefits Management Arena – when it faced the challenge of merging Active Directory data of NHMC (its new business acquisition) with its own. More..

www.admanagerplus.com

Active Directory Auditing, now a stroll in the park

Tracking and reporting Active Directory changes are never easy, especially when done using native Windows tools. ManageEngine ADAudit Plus makes this audit requirement as easy as a stroll in the park. It extracts information from event log data, presents them as easily interpretable reports, and even sends alerts/scheduled reports via email. More..

www.adauditplus.com



2009 ZOHO Corp. All rights reserved. ManageEngine is a trade mark of ZOHO Corp.
All other company and product names may be trademark of the respective companies with which they are associated.

July Newsletter - 2009

ManageEngine Newsletter July 2009
SAN Monitoring made simple for Enterprise Data Centers

Data Center acts as a backbone to the enterprises, as it holds and protects business critical information.Even a few minutes of loss of access to the information proves to be very costly. Managing a huge enterprise data center SAN with hundreds and thousands of heterogeneous Storage devices is not so simple. As each storage device is being accompanied by a vendor-specific monitoring tool, it gets extremely tough to switch between multiple tools frequently to monitor all the devices.Try ManageEngine OpStor, a multi-vendor SAN monitoring solution that bashes all the hassles in monitoring your Data Center SAN. Download it now and feel the difference.

OpStor 6 Features:

  • Monitors multi-vendor SAN such as Raids, Tape Libraries, Fabric Switches, Hosts and HBAs
  • Supports various industry standard protocols such as SMI-S, CLI, & SNMP
  • Proactively alerts on faulty conditions
  • Notifies alert via Email and SMS
  • Insightful reports on Performance, Availability, Capacity, TOP N devices etc.
  • Escalates unresolved alarms
White Paper on Password Management
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See how you can clean up your AD with ADManager Plus. Video Demo.
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Desktop Management white paper
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NetFlow Analyzer 7.5 Released!

ManageEngine NetFlow Analyzer 7.5 Released. It bundles a lot of new features which include Customizable dashboards with more than 50 powerful widgets, site to site monitoring etc. More..

www.netflowanalyzer.com

Site24x7 Enhances SLA Management for Enterprises

Site24x7 has enhanced its SLA Management capability by introducing new & improved SLA reports. Enterprises will now have the option of configuring multiple SLA types such as Availability SLA, Response Time SLA & Composite SLA. This will also help the MSPs to manage their customers' environment better.

www.site24x7.com

VQManager now supports up to 1000 simultaneous VoIP calls

ManageEngine VQManager enhances reporting to provide day-specific averages on ASR, ACD, MOS and other critical VoIP metrics, even while increasing its processing capability to support up to 1000 simultaneous VoIP calls. The latest announcement also includes full support for Cisco CallManager 6.x & 7.1 environments. More..

www.vqmanager.com

Self Update: The feature that adds value to ADSelfService Plus

ManageEngine ADSelfService Plus provides end users not only the ability to self reset passwords but also to self update their personal information directly into Active Directory! This feature, which has been a USP for ADSelfService Plus, saves an administrator’s time more than any other normal password reset software would.

www.adselfserviceplus.com

Applications Manager enhances End User Monitoring capabilities

Applications Manager enhanced End User Monitoring capability by adding support for monitoring LDAP, DNS, FTPSFTP servers.These monitors will help the users  to simulate end user DNS requests, LDAP Searches, File Transfers to ensure the services are running fine.

www.appmanager.com

ADAudit Plus Service Pack 2.0 Released

ManageEngine ADAudit Plus announced its latest release this month. Schedule & Email Audit Reportsis the highlighted feature of this release. More..

www.adauditplus.com

OpManager enhances custom dashboards and e-mail notifications

Here are two cool features added in the latest OpManager Hotfix: 1) Google Maps can now be added to the OpManager custom dashboard. 2) All e-mail notifications will now have a web-link to the device snapshot page. Check out the complete list of new features and issues fixed.

www.opmanager.com



2009 ZOHO Corp. All rights reserved. ManageEngine is a trade mark of ZOHO Corp.
All other company and product names may be trademark of the respective companies with which they are associated.

June Newsletter - 2009

ManageEngine Newsletter - June 2009
Get the maximum out of Active Directory
For many, the very word “directory service” conjures up the word “Active Directory”; such is its dominance in the field of resource and infrastructure management. With centralized resource management as its heart, it attempts to ease resource administration. However, there are some loose ends in it, which render its administrative capabilities insufficient. Consider the following tasks:
  • Creating/modifying/deleting an endless list of user, computer or contact objects
  • Handling high volumes of repetitive requests such as “password reset” (A helpdesk agent, on an average, spends 40% of his/her time on such requests!)
  • Auditing changes in Active Directory and reporting them in accordance with regulatory acts such as SOX, HIPAA, GLBA, etc.
Imagine the effort required to perform these basic but, ubiquitous and frequent tasks! Quite laborious indeed! This shortfall is very well addressed by the following Active Directory Solutions from ManageEngine, which complement Active Directory by tapping into its unexploited potential:
"Actions speak more than words", so try your hands on these products now, and see for yourself how you can get the maximum out of your Active Directory!
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OpManager provides faster backup and restore utilities

OpManager releases service pack 8020, which includes utilities to backup and restore MySQL database quickly and an option to Suppress Alarms of the required devices for a pre-defined time interval.

www.opmanager.com

Facilities Desk now offers integration with PDA and LDAP, and lots more

ManageEngine Facilities Desk now offers integration with PDA (Mobile client/Handheld Devices) and LDAP, enhanced Purchase Order module and many more in this release. Check out the complete list of enhancements and bug fixes made over this Service Pack: Release Notes of Service Pack 5700.

www.facilitiesdesk.com

Winner of May 2009 Cartoon contest
Mar 09 cartoon contest winner

Caption: Its because he has admin rights.

Caption Winner

Winner:Ignaciao
 ZMA

MSP Center Plus enhances Desktop Mgmt & Network Monitoring

ManageEngine MSP Center Plus enhances its Remote Desktop Management and Network Monitoring functionalities by including various features such as Execute Command, Disable Interactive Services, Device Templates, utilities to automate failover configurations etc. Upgrade to the latest build 7101.

www.mspcenterplus.com

Cross Domain Delegation and NTFS Reporting are now possible with ADManager Plus

ManageEngine ADManager Plus, this month announce the release of its build 4400. The highlights of this release are (i) Performing a Centralized multi-domain enterprise management (ii) Extracting Compliance Reports to meet SOX/HIPAA/PCI and other regulations. More

www.admanagerplus.com

ADAudit Plus releases Service Pack 1.0

ManageEngine ADAudit Plus released its service pack 1.0. The main highlight of this release is Alert notification via E-mail feature. More

www.adauditplus.com

Desktop Central now Restrict USB Access and Exclude Selective Patches

ManageEngine Desktop Central's Secure USB feature either restricts or allows full use of USB devices to the users. This helps you to secure your network against data theft.

The Patch Management module allows you to either exclude all patches of an application or any specific patch from being scanned. By doing so you can prevent Desktop Central from displaying the excluded patches as missing patches, thus showing a perfect health of your computers.

www.desktopcentral.com

Administrative Password Management for Juniper Netscreen Devices

ManageEngine Password Manager Pro (version 6.1) offers support for automated administrative password management for Juniper Netscreen devices. Network administrators can change the passwords of remote Netscreen devices automatically from PMP. Already, PMP supports remote password synchronization for Cisco and HP devices in addition to servers, databases and other IT applications.

www.passwordmanagerpro.com

DeviceExpert now supports D-Link DGS Devices

ManageEngine DeviceExpert now offers support for D-Link DGS devices. The latest release (build 5320) includes performance enhancements, flexible options for compliance check, improved configuration difference reporting and a host of other features

www.deviceexpert.com

Site24x7 featured among the "Products shown at Interop"

Site24x7 was featured among the top 20 products shown at the Interopshow last month at Las Vegas. Site24x7 was described as the hosted service that helps IT managers understand the end-user experience of Web sites and Web applications from around the globe.

www.site24x7.com

Pay-as-you-grow with VQManager's new licensing for Service Providers

ManageEngine VQManager 6.2 introduces a new licensing model specific to VoIP Service Providers. The annual subscription model starts at $2990 for monitoring up to 50 concurrent calls. Other features introduced include support for Cisco Unified Communications Manager(CUCM) 6.1 and 7.0 CDRs, convenient multi-day reporting views in the custom reports, a new reports tab etc. More

www.vqmanager.com

2009 ZOHO Corp. All rights reserved. ManageEngine is a trade mark of ZOHO Corp.
All other company and product names may be trademark of the respective companies with which they are associated.

May Newsletter - 2009

ManageEngine Newsletter - May 2009
Tough Times need Smart Solutions
Tough times are here to stay. With the IT budgets getting slashed and cost-cutting being the name of the game, expensive IT software are luxuries to own. The two most imperative things for any organization during these tough times are holding on to their customers and managing their assets in a better way. The best way to tackle problems is to implement robust, scalable and affordable Help Desk solutions which can help you manage your assets, facilities and clients.

ManageEngine provides you the most affordable and smart Help Desk solutions
Recorded Webinar on ITIL with Forrester
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Cartoon Contest
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MSP Center Plus Hosted. Just $8.95/month.
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ServiceDesk Plusenters the finals of SDIe Award

SDIe (Service Desk Institute of Europe) has chosen ManageEngine ServiceDesk Plus as one of the three finalists for the "Vendor of the Year - 2009 Award". The finalists are chosen by the number of nominations provided by clients of the vendors. We thank all our customers, who nominated us for the award. More

servicedeskplus.com

ManageEngine launches ServiceDesk PlusMSP Beta

ManageEngine launches ServiceDesk Plus MSPBeta - an integrated Helpdesk tool with Account Management, Asset Management, Purchase Management, Self Service Portal & much more at an affordable cost. Service Providers, try your hands now!

servicedeskplusmsp.com

Winner of April 2009 Cartoon contest
Mar 09 cartoon contest winner

Caption: It is part of our continuous improvement programme

Dave Allin
EPO

Desktop Central & Applications Manager bag Best Prod. & Services Award

Hurray!! ManageEngine Desktop Central & ManageEngine Applications Manager have won the 2009 Best Products and Services Awardof Network Products Guide, an industry leading publication on IT Solutions. Desktop Central & Applications Manager are awarded as the Best Products under the System Admin. and Data Center Mgmt. categories respectively. More

ADSelfService Plus now allows Password Reset from Windows Logon

ManageEngine ADSelfService Plus announced Password Reset & Account Unlock facilities for Domain users right from their Windows Logon screen. This is achieved using ADSelfService Plus GINA / Credential Provider extension, displayed on entering Ctrl+Alt+Del from WinLogon. This added option will address the password reset problems for remote & terminal service users.  More

adselfserviceplus.com

OpManager releases Hotfix 8007, enhances the Premium Edition

ManageEngine OpManager's Premium Edition will now also have in-built the Real Time Graph and the Switch Port Mapper. Check out the complete list of enhancements and bug fixes made over the last hotfix: Release Notes for Build 8007.

opmanager.com

Eliminate Hard-coded Passwords using Password Manager Pro (PMP)

Do you have applications connecting to other applications or databases by supplying hard-coded passwords? Such a practice could prove to be serious security threat. PMP provides Password Management APIs using which many enterprise application or command line script can programatically query PMP and retrieve passwords to connect with other applications or databases.

passwordmanagerpro.com

Is your business TRENDY or TRADITIONAL?

Do you manage hundreds of network devices? Then you need to ask this question yourself - is your business TRENDY or TRADITIONAL? Read our article in PC Magazine to know more.

deviceexpert.com

Integrate Site24x7 with your service using APIs & manage Web User Experience

Site24x7 has introduced REST style Web APIs over HTTP. With these APIs, users/developers can pull website uptime & performance data from Site24x7 and integrate it into third-party applications, portals or websites, and thus manage web user experience.

site24x7.com

© 2009 ZOHO Corp. All rights reserved. ManageEngine is a trademark of ZOHO Corp.
All other company and product names may be trademark of the respective companies with which they are associated.

April Newsletter – 2009

ManageEngine Newsletter - April 2009
Are you at the crossroads with your IT compliance initiatives?
Increasing data thefts, attacks, malpractices, and accountability issues force governments worldwide to form newer regulations and policies every month. The US federal govt alone has introduced 114,000 new rules since 1981 including some of the well known SOX, HIPAA, PCI-DSS, GLBA, etc. Though these policies help ensuring data integrity and security, implementing them is still a headache to many due to lack of proper tools.  However, the consequences of ignoring these policies are quite serious - legal action, penalties, loss of trust, reputation and even loss of business.

ManageEngine's IT compliance suite comes to your rescue. It offers a reliable, robust and affordable set of automated solutions with insightful reports that help you meet all your compliance objectives. Requirements of regulations differ, but typically mandate five essential aspects - controlling access to IT infrastructure to prevent data misuse, managing user activity by effectively extracting data from Active Directory, protecting critical data from vulnerabilities & virus attacks, tracking device configuration changes, and collecting, analyzing and archiving log data from network devices and applications. ManageEngine's IT Compliance suite is tailored to satisfy all the above requirements.

Download your free trial copy of the following products from ManageEngine's IT compliance suite
With ManageEngine's IT Compliance suitein place, you will never be at the crossroads on your compliance initiatives!
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Complete the toon and win a prize
webinar on ITIL
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Pay-as-you-go with MSP Center Plus

MSPs, now monitor your clients' IT for as low as $8.95/device/monthas the much awaited pay-as-you-go model, the Hosted MSP Center, is soon to hit the market. Just buy a hosted copy of MSP Center Plus (on amazon) and get a FREE ZOHO business account. This being a complete package (technology platform + business platform), VARs too can try their hands on the MSP model with minimum cost of failure. More

www.mspcenterplus.com

Network Fault Troubleshooting gets even more affordable with OpManager

Couple of COOL news this summer from ManageEngine OpManager. Prices of the NCM (Network Configuration Management) and NetFlowplug-ins have been reduced after a number of requests from both customers and evaluators. This is the second announcement that is sure to delight the SMBs after our introduction of the new 25 device pack (at just $445!)with the OpManager v8 release.

www.opmanager.com

IT360 (beta), an integrated Business Service Mgmt solution from ManageEngine

ManageEngine IT360 (Beta), an integrated Business Service Management 'Lite' solution that effectively monitors critical business services and ensures high uptime consistently. It provides in-depth application performance management, ability to monitor network and systems, monitor bandwidth utilization along with ITIL ready Service Desk allows IT teams to reduce complexity in workflows and run IT operations efficiently.

www.manageengine.com/it360

Order your copy of the "Soup to Nuts Guide" now!

Soup to Nuts Guide

Our Soup to Nuts Guide on setting up a Successful Managed Services Business has now been published in Amazon.com for just $24.95
Order your copy Now!

Winner of March 2009 Cartoon contest
Mar 09 cartoon contest winner

Caption: you are number one caller in helpdesk, who have raised maximum number of call tickets in helpdesk monthly report. So we have send you gift for some knowledge bank.

Shahid Beg
Espire Infolabs



 

EventLog Analyzer wins WindowsSecurity Readers' choice award

WindowsSecurity.com has chosen ManageEngine EventLog Analyzer as the Readers' Choice First Runner Up in the Event Log Monitoring category. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry.

www.eventloganalyzer.com

Learn to Automate Network Change & Configuration Management

Take a look at the 20-minute Video Demoof DeviceExpert, the Network Configuration Management (NCCM) Solution from ManageEngine to learn how you can automate NCCM tasks. Save your time, cost and resources, reduce the risk of errors and network downtime by automating NCCM.

www.deviceexpert.com

Ever wondered how to control access to privileged passwords in your enterprise?

With cyber-criminals on the prowl, improper privileged password management could open the door for attacks on your servers, databases, network devices and security infrastructure. Watch the 15-minute Video Demo of ManageEngine Password Manager Pro to know how to securely store, access and administer the shared administrative passwords.

www.passwordmanagerpro.com

ADManager Plus for Windows Server 2008 Active Directory Released!

ManageEngine ADManager Plus for Windows Server 2008 Active Directoryhas been released. This release extends the Active Directory Management & Reporting benefits of the software provided for Windows 2000, and 2003 servers to Windows Server 2008 Environments also. More

www.admanagerplus.com

Monitor your SAP Solutions with Applications Manager

ManageEngine Applications Manager has added support for monitoring SAP solutions, which include ERP, CRM, XI, etc.

www.appmanager.com

ITIL's Process Map for "Facilities Management"

Behind every "seamless IT infrastructure" lie "well managed Facilities". ITIL V3 has mentioned the role of Facilities Management in its certification agenda. ManageEngine FacilitiesDesk has captured a gist of "ITIL's verdict". More

www.facilitiesdesk.com

SLA Management for e-commerce/enterprise websites with Site24x7

ManageEngine Site24x7’s website monitoring service helps you define Service Level Agreements for e-commerce/enterprise websites and track their compliance. You get to know the real uptime and performance stats of your sites and also find out if service providers are meeting your overall expectations.

www.site24x7.com

© 2008-2009. ManageEngine is a trade mark of AdventNet, Inc.
All other company and product names may be trademark of the respective companies with which they are associated.

March Newsletter – 2009

ManageEngine Newsletter - March 2009
Cut down your energy bills with Green Computing!

Green computing provides the methods to effectively use your computers and dramatically cut down your energy bills - a much needed approach to bring down your operational expenses in these troubled times. Power management schemes offer automated turn off mechanisms for your desktops which reduce your energy bills by more than 76%. On the other hand Server Virtualization technology reduces your physical server boxes without compromising on the load and performance. Virtualization brings down your energy bills by 65% and space consumed besides providing zero impact maintenance, better disaster recovery capabilities, rapid deployment, etc.

ManageEngine provides tools that help you adopt power management and virtualization techniques quickly. ManageEngine Desktop Central helps you analyze your power consumption trends and apply power management schemes that include automatic monitor turn off, hard disk turn off, switching to standby mode across your desktops and laptops at one shot. ManageEngine MSP Center Plus also provides these schemes but undauntedly meets the requirements of the managed services market. ManageEngine OpManager helps you monitor your virtual servers and provides out-of-the-box templates for effectively monitoring and managing ESX servers. Moreover, ManageEngine is a technology alliance partner of VMware. So what are you waiting for? Go Green with ManageEngine today and enjoy huge savings on your energy bills.

Implement Power Management across your IT with Desktop Central Free Edition
Download now
Cartoon Contest
Complete the toon and win a prize
VMware Monitoring Video Demo
Click here to view now

ManageEngine takes IT Management to the cloud with On-Demand services

We are now pleased to let you know that ManageEngine applications are also being made available "on-demand", in the Software-as-a-Service (SaaS) model. Our first service, as a part of ManageEngine On-Demand, is the network & server monitoring service - OpManager On-Demand. This is currently in beta and will be free for use during this period. GA will be by end of Q2, wherein we will accept paid subscriptions on a monthly pay-as-you-go model. We will be rolling out other on-demand services as well before end of 2009.

Winner of February 2009 Cartoon contest

Feb 09 cartoon contest winner
Click here to view the caption

Winner: Jeffery Renton,
Ameriforge Group


ManageEngine On-Demand is suitable for both businesses and MSPs. Visit http://ondemand.manageengine.com to sign-up and give it a run!

Manage website login credentials with Password Manager Pro

Remembering the credentials to login into a web account becomes a strain especially, when you have a large number of web accounts. Password Manager Pro helps you login to the sites without manually entering your login details. Simply store the URL & the login credentials once and launch direct connection to the required website from Password Manager Pro. More

www.passwordmanagerpro.com

Analyze individual config blocks with DeviceExpert for compliance

DeviceExpert's latest release ver. 5300 provides selective compliance check feature which helps to check the required configuration blocks for compliance to the defined criteria. Compliance results for every single block can be reported individually in addition to a unified compliance report for the entire configuration. More

www.deviceexpert.com

OpStor 6.0 released

OpStor 6.0 release provides quicker discovery of storage devices and includes support for new switches like LightSand & Storage Arrays such as TagmaStore NSC 55, unistar Teravault, Bosch, IBM N-series, etc.

www.opstor.com

OpManager enters the finals of SIIA CODiE Award

OpManager has been selected as one of finalists for the 2009 SIIA CODiE Award for the Best Systems Management Solution. The CODiE Awards serve as a prestigious representation of outstanding achievement & vision and are reviewed by peers within the industry.

www.opmanager.com

OpUtils adds AD Integration & Tree View in IP Address Management tool

OpUtils now integrates with Windows Active Directory to check whether the IP pertains to a computer object & provides other details like Created Time, GUID, Last Logon, OS Name & Ver., etc., for the objects in the AD. OpUtils also enables you to create an hierarchical representation of your network by location or department and add subnets under them. This makes it easy for you to locate, add/delete subnets, etc.

www.oputils.com

New Trend Analysis & Usage Pattern Reports in Applications Manager

Application manager provides intuitive reports which include Heat Charts, Standard Deviation graphs, reports by hours & days for effective resource utilization trend analysis and better capacity planning.

www.appmanager.com

Site24x7 enhances website monitoring for German & Chinese users

Site24x7, the hosted website monitoring service,  is now available in Chinese, Spanish, German and French versions apart from English. It also has monitoring locations in Germany, China, UK & Netherlands to go with 10 other locations across the globe.

www.site24x7.com

DesktopCentral extends its features list

DesktopCentral extends its features list by including support for 64-bit OS, power management reports to claim utility rebates from power suppliers and custom reports on hardware & software assets.

www.desktopcentral.com

ManageEngine user forums to be powered by ZOHO

Hey, all you forum users...get ready for an uber cool forum experience. We are moving our forums.manageengine.com to zoho discussions (a forum platform from ZOHO) and all your existing logins will be automatically mapped to a new zohologin. With this new zoho login you get other FREE ZOHO services such as writer, sheet, show, creator, etc. too. If you face problems in working with the new forum please email saravananm at adventnet dot com.

www.zoho.com


© 2008-2009. ManageEngine is a trade mark of AdventNet, Inc.
All other company and product names may be trademark of the respective companies with which they are associated.

February Newsletter – 2009

ManageEngine Newsletter - February 2009
Fall In Love With Your Networks Again!

It's not a fantasy. Just think how much fun it would be if your network devices work in tandem without troubling you anymore. In reality, networks don’t trouble us it‘s we who trouble them by allowing users to eat bandwidth, failing to segment traffic for different applications such as VoIP, email, and internet, and messing up with incorrect device configurations by doing things manually. With OpManager 8, you can do away with all your network troubles for it brings both visibility and control into network management. Packed with powerful features such as NetFlow based bandwidth management, VoIP call reporting, network configuration management, and WAN link management it is sure to eliminate your network problems by half. Try OpManager 8 today and see if you get to love your networks again!

OpManager 8 Features

  • Customizable Dashboards with Powerful Widgets
  • CCTV views for monitoring the critical dashboards
  • VoIP Monitor Add-on for monitoring various VoIP performance metrics such as Latency, Jitter, MoS etc.
  • Support for Failover and Data Redundancy
  • NetFlow Plug-in for monitoring your bandwidth and performing in-depth traffic analysis
  • NCM Plug-in for comprehensive Network Configurations Management
  • WAN Monitor Add-on for monitoring RTT, Latency, Availability etc. of the WAN links
  • Support for monitoring Syslog packets
  • Real time graphs for viewing live performance monitoring
  • Device templates for more than 600 device types

Know more...

Vote for OpManager as your preferred Network Monitoring tool
Vote now
Cartoon Contest
Complete the toon and win a prize
Run MSP Center Plus on Amazon Cloud as low as $100
Click here to know more

Applications Manager now supports AS400/i series server and SAP CCMS

Applications Manager now supports monitoring the availability and performance of AS400/iSeries server and SAP CCMS. Now you can monitor various SAP modules such as Business Intelligence, CRM, SCM & much more. Also monitor AS400/iSeries server's Status, Job, Pool, Spool to name a few critical metrics and manage AS400 by executing non-interactive commands through Admin console from Applications Manager.

www.appmanager.com

Run MSP Center Plus on Amazon Cloud for as low as $100

Run MSP Center Plus on the Amazon Cloud for as low as $100 per month. Get 99.95% availability guarantee without spending on hardware, bandwidth, hosting and human resource. For your convenience we have created an Amazon Machine Instance (AMI) of MSP Center Plus. More

www.mspcenterplus.com

Password Manager Pro 6.0 obtains RSA Secured® Partner Certification

Password Manager Pro 6.0, is technically inter operable with RSA SecurID® two-factor authentication system. This new technology partnership with RSA helps bolster the security to the administrative passwords and prevents unauthorized access to the web-interface through an additional layer of protection. More

In addition to this, Password Manager Pro also offers robust password request-release workflow, which helps enforce enhanced access control in the product. More

www.passwordmanagerpro.com

DeviceExpert helps Princeton University's Network Infrastructure stay in top shape

Princeton University, one of America's top research universities, uses ManageEngine DeviceExpert to automate network configuration management and upkeep its network infrastructure. The staff and students of Princeton now have access to network resources with bare minimum interruptions, and can happily go about their business. More

www.deviceexpert.com

Manage up to 10,000 computers with Desktop Central

Desktop Central has now launched its Service Pack 3 to enhance the scalability limits to manage up to 10,000 computers. Other features include installing multiple software packages, creating software groups, specifying a range of IP addresses as targets, and so on, that makes it more user-friendly.

www.desktopcentral.com

OpUtils strengthens itself by pulling various new features into its bag

The new features in OpUtils include

  • Auditing the changes made by the users on the IP Address Manager and Switch Port Mapper tools in detail
  • SNMPv3 support for the Switch Port Mapper Tool
  • Integrating with Active Directory (AD) to determine the computers available in AD and marking the objects available in the AD as Trusted Devices in the Rouge Detection Tool

www.oputils.com

Winner of January 2009 Cartoon contest

Jan 09 cartoon contest winner
Click here to view the caption

Winner: Manasseh Afoh, Fidelity Bank


Customers' Feedback on the Soup to Nuts Guide

How to Setup a Managed Services Business in 2009

Download the Soup to Nuts Guide 

"This is great, I just finished reading the guide and I'm very excited about it, I'm looking on to work on setting our organization as MSP".
Ray Ahmadi
"We have been in the MSP business for about two years now, your research dovetailed nicely with what we have observed as well".
Kevin Holl
Principal, Apogee Strategies LLC

"The document has touched upon various aspects of MSP business very well. A very good effort from Adventnet. We will get in touch with Adventnet at the appropriate time".
Madhu TC
Sr IT Manager, CMC Ltd.

"The document is pretty good. Actually we are working on a feasibility for setting up an MSP and the guide is simple to understand and has touched more or less every aspect pertaining to the subject".
M. Amir Salman
"I did find the guide very useful. I am still exploring my options regarding the MSP software. Thanks".
Ed Khundmiri
"We have found it invaluable to the starting of our business as a managed service provider, and things mentioned in it are not heard of in our area so I think it will give us an advantage in the market. We are looking to purchase your MSP Suite to round it all up nicely".
Shannan Summers
Proprietor, Zero Limit Tech. Group

 

 
© 2008-2009. ManageEngine is a trade mark of AdventNet, Inc.
All other company and product names may be trademark of the respective companies with which they are associated.

January Newsletter - 2009

Manage Engine Newsletter - January 2009
Hits in Year 2009! [or] Year 2009 Hits

The year 2009 is almost dubbed as the year of 'prudent living' and predictably so. The last quarter of 2008 saw the global market warm-up to the huge changes in 'business-lifestyle' that 2009 is most certainly bringing in. The message is bold and clear - Cut costs first.

Inexpensive Alternatives
The single biggest factor that will be common across the floor is the slow and steady cost-cutting initiatives embraced by every business, be it small, medium, or a large enterprise. Cautious investments in new ventures or solutions, outsourcing IT services, automating IT processes, etc top the agenda today. With dwindling IT budgets, companies find themselves accounting for every penny spent and wake up to the fact that free or inexpensive alternatives is the key and never before was the need to align IT to business so important. Which naturally leads us to revisit how our IT is functioning and clip whereever possible.ManageEngine, the inexpensive alternative IT Solutions provider, offers focussed, comprehensive, easily deployable point products for specific IT needs and at a very affordable price. This edition, brings you a quick round-up on the various free and inexpensive IT solutions offered by ManageEngine.
ManageEngine Poised to Shake Industry Complacencies
Are you one of them?
Join Dennis and Girish on the Webinar
Complete the cartoon and win a prize
What do you expect of a BSM?
Download the White Paper

Beat the downturn...try our FREE tools !

Check out over a dozen ManageEngine IT solutions that are absolutely free!

What do you want to Manage?

Solutions

Free Edition

Datacenter and Server Mgmt Suite

ADManager Plus

Manage upto 100 Objects in a Domain

Applications Manager

Create and manage upto 5 Monitors

OpManager

Manage upto 10 Critical Devices

PasswordManager Pro

One Administrator and manage 10 Resources

Network Performance Mgmt (NPM)
Device ExpertConfigure 2 Devices in your network
NetFlow AnalyzerMonitor 2 Interfaces
OpManagerManage upto 10 Critical Devices
OpUtils16 Free Tools
VQManagerMonitor upto 10 IP Phones
WiFi ManagerManage upto 3 AccessPoints
Desktop Management Solutions
ADAudit PlusAudit reporting on event data fetched
ADManager PlusManage upto 100 Objects in a Domain
ADSelfService Plus50 Domain Users access to the portal
Desktop CentralFree Download
Free Active Directory ToolsManage upto 10 Desktops
Free Windows ToolsFree Download
Security Manager PlusFree Download
ServiceDesk PlusManage One Technician
SupportCenter PlusManage 25 Accounts
Log Management
EventLog AnalyzerManage upto 5 Critical Hosts
ITIL
AssetExplorerManage 25 Nodes
FacilitiesDeskOne Supervisor access
SupportCenter PlusManage 25 Accounts
ServiceDesk PlusManage One Technician
Site24x7Sign Up and manage 2 websites

Inexpensive Point-products and Integrated Solutions

Inexpensive Point-productsIntegrated Solutions
Point ProductPrice starts at
Active Directory Monitoring
$495  
Applications Monitoring
$795
Compliance / Log Analysis
$395
Customer SupportDesk
$995
Desktop Management
$295
Facilities Management
$275
HelpDesk and Asset Mgmt
$495
Managed Services
$1250  
Network Config Mgmt
$795
Network Monitoring
$995
Password Management
$495
Traffic Analysis & Network Forensics
$795  
VoIP Monitoring
$895

 

� 2008. ManageEngine is a trade mark of AdventNet, Inc.
All other company and product names may be trademark of the respective companies with which they are associated.

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