IN THIS EDITION
ManageEngine Introduces Help Desk & IT Asset Management Software for MSPs
We have announced the general availability of ManageEngine ServiceDesk plus- MSP Edition, which is a web-based help desk & IT asset management software, allowing Managed Service Providers (MSPs) to offer scalable and affordable help desk services to their customers. With ServiceDesk Plus MSP you can reduce the complexity in handling multiple accounts and squeeze out the best results you need with a single console.
www.manageengine.com/products/service-desk-msp
Microsoft Forefront Client Security can now be updated using Desktop Central
With the inclusion of anti-virus definition updates of Microsoft Forefront Client Security, administrators can secure their network from virus and spyware. Desktop Central can now automate patch deployment for a wide range of applications including Microsoft OS and Applications, Forefront Client Security, Adobe and Mozilla Firefox all from a central point.
www.manageengine.com/products/desktop-central
Carry your ServiceDesk Plus in your pocket
Have you ever felt the need of managing your trouble tickets on the go? Do you want to carry your help desk with you? Yes, with the latest ServiceDesk Plus 7.6, you can carry your Service Desk in your pocket. ServiceDesk Plus introduces the browser based mobile client compatible with all major mobile platforms in the market, which will allow you to manage your tickets on the move. Also the latest release includes, ServiceDesk Plus packs Email Parser, Complete Macintosh Support & Data Archiving capabilities.
www.manageengine.com/products/service-desk
SupportCenter Plus Integrates Twitter; Introduces Intelligent Response System for quicker resolution times
SupportCenter Plus now allows Support Technicians to identify instances of customers tweeting about your company or products on Twitter, and to manage those tweets as Support Tickets. Read More about Twitter Integration.
It also includes a new feature designed to decrease the workload on Support Representatives through "Intelligent Response System". This feature automatically suggests helpful articles from the Knowledgebase as customers begin typing their queries.
www.manageengine.com/products/support-center
OpUtils IP Address Manager now supports Multiple Domains
When managing IP Addresses from multiple Active Directory Domains, administrators often find it difficult to distinguish computers in different domains. Now IP Address Manager can scan multiple AD domains to retrieve the computers belonging to that domain and display them beside each IP Address for easy identification.
www.manageengine.com/products/oputils
MibBrowser - Free Tool from ManageEngineManageEngine MibBrowser is a complete SNMP MibBrowser that provides MIB Browsing & SNMP Operations remotely. MibBrowser allows the user to view & operate on data available through the SNMP agent available on the managed devices e.g. Router, Switch. It allows "GET", "GETNEXT", "GETBULK" and "SET" SNMP requests to a particular variable in the MIB and has the capability to view multiple real-time graphs of data on the managed device that change over time.
www.manageengine.com/products/mibbrowser-free-tool
Integrated Dashboards and Business Service Views across the Network, Servers and ApplicationsManageEngine IT360 offers a simple and cost effective way to manage critical business services by providing business dashboards for troubleshooting, capacity planning, SLA Management and monitoring key business metrics. ManageEngine IT360 also extends support for ITIL service delivery processes and best practices.
www.manageengine.com/it360
Audit Reports on Archived / Backed-up Event log data with ADAudit PlusWith this release (Build 4042), ADAudit Plus allows you to view audit reports on archived / backed-up event log data. The old data that were archived, can now be selectively restored for your custom reporting need. Read our release announcement for more info on this release.
www.manageengine.com/products/active-directory-audit
