October Newsletter - 2011
Top Story ServiceDesk Plus Integrates with Desktop Central & Launches iPhone App
As a Help Desk Technician, do you get significant systems management requests that make you look into additional resources? Have you ever felt the need for doing systems management tasks from your help desk application? We heard you!
Introducing an integrated console for ITIL Help Desk and Desktop Management. That’s right, you can track all your requests using ServiceDesk Plus and fulfill all their system related requests using Desktop Central, all from a single integrated console. It could be anything like mapping a network drive, installing a printer, installing or removing a software, patching the systems, upgrading an application or OS to the latest service pack, blocking USB drives and more.
The
help desk application from ServiceDesk plus is now available on the
iPhone. It’s a simple to use app which helps the service desk staff
access tickets instantly and from anywhere.
In
ServiceDesk plus ‘IT on the move’ your service desk staff can create
tickets, categorize and edit the requests. Assigning requests, replying
and closing tickets can be done with ease from the app. Worklog will
help in keeping track of your time spent on tickets. There are options
to customize the request view, searching and picking-up tickets based on
priority. With request management going mobile your technicians can now
deliver focused and quick resolutions and keep the customers happy with
increased productivity.
Analyst Blogs
Economy is not in your control, your organization's operation costs are! The economy curve isn't exactly going north and it is important for you, as an asset manager, to contribute for reducing operations cost...
Uptime, downtime, business continuity, cost, productivity and thousands more of such adjectives are the ones that we in the IT world have to hear on a daily basis. Customers or end users expect high uptime...
Product News & Updates
Exchange Reporter Plus
"Mailbox Permission Analysis" the highlight of the previous version of Exchange Reporter Plus, elucidated permissions rendered to mailboxes in Exchange Server 2007 and Mixed Exchange Environments. We are happy to announce an Enhanced backward-compatible "Exchange Reporter Plus" that also demonstrates the mailbox permissions in Exchange Server 2003 environments.
EC2 Health Monitor
ManageEngine Free EC2 Health Monitor tool helps system administrator to collect, analyze the data and find the resource utilization of EC2 instances. The tool makes connection with Amazon EC2 Cloud environment to monitors live feed data and historical data of Amazon EC2 instances.
Desktop Central
Administrators will not require to restart or wait for 90 minutes to get it deployed; they can initiate the deployment instantly on clicking the 'Deploy Immediately' button.
DeviceExpert
The latest version of DeviceExpert (build 5580) supports new device models, including Arista Switches, IBM, A10 Networks and DCN Routers. Configurations of these devices can now be managed using DeviceExpert.
EventLog Analyzer
Administrative access granted to privileged users can now be monitored and controlled using Eventlog Analyzer, which is vital for ensuring that internal security controls remain in top shape.
Firewall Analyzer
Firewall Analyzer customers could instantly get notified about who is choking the bandwidth and instantly release it to save from business disruption.
NetFlow Ananlyzer
ManageEngine NetFlow Analyzer has successfully passed the InterOperability Verification Testing by Cisco Systems under the Cisco Application Velocity category and is listed on the Cisco Developers Network as a ‘Registered Developer’. This is in addition to being a ‘Technology Developer’ for Cisco. NetFlow Analyzer & Cisco would work together complementary product offerings to joint customers in the areas of NetFlow, IP SLA monitoring, WAAS monitoring.
Password Manager Pro
The latest release (build
6402) of Password Manager Pro (PMP) can be configured to run in FIPS
140-2 compliant mode where all encryption in PMP is done through FIPS
140-2 certified systems and libraries. The new release also offers dual
encryption for extra security.
Site24x7
Site24x7 FTP monitoring enables webmasters to monitor the availability and performance of FTP Server from outside the datacenter. It monitors the performance of upload and downloads speed and alerts webmasters whenever it goes down. Sign up today to start monitoring your FTP Server.
SQLDBManager Plus
SQL server relies on its host server to deliver high performance and availability. However, if there are performance issues within the host server, it will directly affect the SQL server performance. Using SQLDBManager Plus, you can monitor its swap memory, physical memory, CPU and disk utilization, network interface performance and much more.
Applications
Manager
Applications Manager automatically discovers your entire VMware virtual infrastructure via vCenter and classifies them into components such as data centers, clusters, ESX hosts and VMs. This provides a cohesive view of your virtual environment; helps understand utilization segmented by these components, allocate resources and enable better configuration management.
Customer Voice
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