April Newsletter - 2012
Top Story Stuck with Old-Fashioned Help Desk? Here's your way out!
ServiceDesk Plus has strengthened its ITIL capabilities with an all-new CMDB to improve overall service availability and mean time to resolution. ManageEngine designed the CMDB in ServiceDesk Plus to address core usability challenges facing typical CMDBs.
It includes enhanced Service Catalog, with a new multi-level approval feature for service requests. Now, ServiceDesk Plus makes it easier for end users to view the SLAs’ “agreed upon time,” which is displayed before creating the service request.
We have added new capabilities for the self-service portal. With easier trouble ticket creation, the self-service portal reduces the load for IT administrators. The upgraded user interface and the real-time streaming of ticket status and history let end users help themselves.
Product News & Updates
- Cisco & ManageEngine - Joint Webinar
The joint webinar from Cisco and ManageEngine on 'QoS Design and Validation for Enterprises' was... more… - Firewall Analyzer Announced as Finalist in the Security Category of Best of Interop 2012
InformationWeek Reports and Interop Las Vegas Recognize ManageEngine for Leading Innovation in... more… - Desktop Central enhances Audit Controls to strengthen Compliance
Desktop Central extends audit capabilities to the Remote Control tool to support Video recording the entire.... more… - EventLog Analyzer Receives 4th Consecutive WindowSecurity.com Readers’ Choice Award
EventLog Analyzer, has been selected as the second runner-up in the Event Log Monitoring category... more… - Secure offline access in Password Manager Pro
The latest version of Password Manager Pro (v 6.5) offers support for secure, offline access.... more… - Track configuration changes real-time using DeviceExpert
Unauthorized changes to the configurations of network devices could cause security issues... more… - Use Apdex scores to measure Web Application Performance with Applications Manager
The upgraded Java web transaction monitoring capability helps your development team... more…
Analyst Blogs
A recent study on what business enterprises expect from a performance management system, has shown that of IT professionals are looking for a solution that offers integrated performance management of both, the physical and the virtual IT infrastructure....
In an era where online shopping is drastically growing and consumers are transacting sensitive information across the internet round the clock, you, as an organization, can never take a chance with website security...
Case Studies
Whitepapers
Meet Us
| May 8 - 10, 2012 Interop, Las Vegas [Booth 2027] | April 24 - 27, 2012 HDI Conference, Orlando [Booth 702] |
| April 24 - 25, 2012 SDIT Show, London, UK [Booth 938] | April 25 - 26, 2012 MEFTEC, Dubai, UAE [Booth X6] |
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